Terms of Use

Introduction

The website www.ired/eshop.gr is an electronic commercial store selling products and services via the Internet (hereinafter referred to as the online store or website) created, operated and owned by CHP IRED ELECTRONICS IKE established and operated in accordance with Greek Law, based in Neo Psychiko, Attica, 180-182 Kifissias Street, with VAT number 800665800 DOU Psychiko ("Company“).

The following terms and conditions will apply to the use of the e-shop under the trademark www.ired/eshop.gr which can be found at www.ired/eshop.gr. Any user who enters and transacts or makes use of the services of the e-shop (hereinafter referred to as "visitor" and/or "user" or "customer" depending on whether he/she is limited to visiting only the shop or placing an order and purchasing products and services) is deemed to consent and accept unconditionally the following terms set out herein, without exception. If a user does not agree with these terms, then he/she must, at his/her own risk, refrain from visiting, using the website and from any transaction or use of the services of the online store.

General conditions

COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change through the pages of this online store. Contracts through the e-shop are drawn up in Greek.

Information & Products provided

COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, as regards the identity of COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by entries of electronic data that were made by error / error in common experience and has the right to correct them whenever it becomes aware of their existence.

Limitation of liability

The COMPANY in the context of its transactions from the online store is not responsible and has no obligation to compensate for any damage or damage resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the customer concerned on the basis of the data kept on the availability or not and undertakes in the event of a change in these data, to inform customers in a timely manner of the unavailability so in this case it has no further liability. The online store provides the content (e.g. information, names, names, photos, illustrations), products and services available via the website "as is". In no case the COMPANY is not liable civilly or criminally for any damage (positive, special or consequential, which is indicative and not limited, disjunctive and / or cumulative loss of profits, data, lost profits, monetary compensation, etc.) that may be suffered by a visitor of the online store or a third party from a cause related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from it and / or from any unauthorized interventions.

Risk transfer

In contracts where the supplier dispatches the goods to the consumer, the risk of loss of or damage to the goods is transferred to the consumer when the consumer or a third party designated by the consumer other than the carrier has acquired physical possession of the goods. However, the risk is transferred to the consumer upon delivery to the carrier if the carrier has been instructed by the consumer to carry the goods and this option has not been offered by the supplier, without prejudice to the consumer's rights against the carrier.

Intellectual property rights

All the content of the e-shop, including the distinctive titles, trademarks, marks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative work based on this content or misleading the public about the actual provider of the e-shop is prohibited. The reproduction, republication, re-publication, uploading, communication, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is only allowed with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and describing the online shop under the trademark shop www.ired.gr or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way provide a license or right to use them by third parties.

User Liability

The user/customer agrees and undertakes to use the services, information and data of the e-shop as provided by law and based on the rules of good faith and business ethics. He/she is obliged not to use the online shop under the brand name www.ired/eshop.grfor: 1. sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal for any reason, causes unlawful insult and damage to the COMPANY or to any third party or violates the confidentiality or privacy of information of any person 2. sending, publishing, sending by e-mail or transmitting in other ways any content that causes insult to users' morals, social values, minors, etc.3. sending, publishing, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit according to law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements); 4. sending, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit according to law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements); 4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind; 5. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or impair the operation of any software; 6. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or impair the operation of any software; 7. sending, publishing, e-mailing or otherwise transmitting any material that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind; 8. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or impair the operation of any software; 9.

Limited licence

The www.ired/eshop.gr, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its content elements. This license is not a transfer of title to the website and its elements and is subject to the following restrictions: (1) you must retain on all copies of the website and its elements all copyright and other proprietary rights notices; and (2) you may not modify the website and its elements in any way or reproduce or publicly display, or distribute or otherwise use the website and its elements for any public or commercial purpose.

Links to the website www.ired/eshop.gr

The links included in the online store, lead to pages of the store or in some cases lead the user to go from this (online store) to websites of third party providers, businesses, etc. These associated websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. COMPANY is not responsible for Internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts their content.

Personal Data Protection

The COMPANY has created this website for the sole purpose of serving its customers. The website www.ired/eshop.gris simple and friendly to use and designed to meet the specific needs of each user. In order to achieve the best service for you, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order, which is safeguarded by us.
Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (PDPCA). The company has adapted to the GDPR framework.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from this website. www.ired/eshop.gr, our use of this data and the terms and conditions of use of this website. This Privacy Statement relates solely to your personal data that you provide to us during the course of your orders on this website.

What is personal data?

Personal data is information that identifies you directly or indirectly. Indirectly means in combination with other information, such as, for example, your name, postal address, email address and telephone number, or a unique device identification number.

General

The information voluntarily provided by the users of the mentioned website is used by www.ired/eshop.gr, in order for its users to have direct and substantial communication with the store, to provide them with answers to specific questions they ask and finally to serve and execute their orders. The information collected by www.ired/eshop.gr through the website is intended to measure the number of visits to the website, to determine the customers' requirements for more products and to facilitate transactions with the company. www.ired/eshop.gr does not distribute to any other organization or partner not affiliated with www.ired/eshop.gr the email addresses, or any other information regarding its users and customers, except to direct partners in the order fulfillment process.

Gathering information

www.ired/eshop.gr has designed its website so that users can visit it without having to reveal their identity unless they wish to do so. Visitors to our website are asked to provide us with their personal data only if they want to order product(s), register on our website and/or send an email to www.ired/eshop.gr.

Use of Information. www.ired/eshop.gr collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to have his/her order fulfilled by www.ired/eshop.gr, (3) information that the user gives us in order to participate in contests that are held from time to time, (4) information that the user gives us when logging in through another platform (ios, android, Facebook, Google). When filling out any order form on our website, you will be asked for your full name, address, zip code of your area, email address, phone number, credit card information, payment method for the order. In addition, you may also be asked for more specific information, such as shipping - delivery details of an order, billing details or details about an offer you have requested. www.ired/eshop.gr makes use of the information you provide during the online submission of the form in order to contact you regarding (i) the delivery of the order to your location, (ii) for confirmation and identification of the customer in any necessary case, (iii) new or alternative products offered by www.ired/eshop.gr, (iv) special offers of www.ired/eshop.gr, (v) receipt of gifts after a competition draw. You may choose whether or not you wish to receive such communications from www.ired/eshop.grστέλνοντας by sending an e-mail request to sales@ired.gr

Access to Information. Every order processing requires the collection of personal data for delivery or booking of an order. Also the use of a credit card, for the charging of which the identification of the legal owner is required in each case. Any document and document certifying and declaring the identity of the customer remains strictly confidential and is checked by the www.ired/eshop.gr team. Your submission of your personal data means that you consent to the use of such data by the employees of www.ired/eshop.gr for the purposes mentioned above. www.ired/eshop.gr requires its employees and website maintainers to provide its users-customers with the level of security stated in this Privacy Statement. Under no other circumstances may www.ired/eshop.gr share your personal information with others without your prior consent, unless required through legal channels. Please note that under certain circumstances, the collection, use and disclosure of your personal data collected online without your prior consent (for example, in the case of a court order) is permitted or required by law or on the basis of a court order.

Use of personal data

We will use your personal data for the purposes as described above. We do not collect or process more or other types of personal data than is necessary to fulfil the relevant purpose. We will only use personal data as set out in this privacy policy, unless you have specifically consented to another use of your personal data. If we intend to use your personal data that we process with your consent for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Use of customer data for advertising purposes. To continually improve and enhance our services, we may send you marketing emails related to our business that may be of interest to you. You can choose the types of communications you wish to receive at any time by updating your email preferences. You can also unsubscribe at any time. Sending sms to the mobile phone number you have provided us with when you place your order is done in order to inform you of the progress of your order. You can, through the account you have created on our website, choose whether or not you wish to receive advertising/promotional material via sms. - Consent. - However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may be interested in. You may, however, object to this use at the time of collection and each time a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions within the email you receive.

Legal obligations and legal defence. We may need to use and retain personal data for legal and compliance purposes, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, security, property, or those of others.

Cookies

www.ired/eshop.grέχει has the ability to use cookies as part of the facilitation and operation of services through its website. Cookies are small files (textfiles), which are sent and stored on the user's computer, allowing websites such as www.ired/eshop.gr, to operate smoothly and without technical anomalies, to collect multiple user choices, to identify frequent users, to facilitate access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and process orders, but also allow us to present you with promotional & educational content relevant to your interests and needs. You should be aware that cookies are absolutely necessary in order for www.ired/eshop.gr to function properly and seamlessly.

Cookies are divided into the following categories:

- Necessary Cookies.They allow the execution of basic functions of the site, such as adding products to the cart, storing products in the wishlist, online payment. Without these essential Cookies, the smooth operation of www.ired/eshop.gr is immediately affected, your personal browsing experience is limited and basic e-commerce functions are underperforming.

- Functionality cookies. These cookies remember your preferences when you browse our website so that we can recommend the right products based on your needs, helping you to find what you are looking for much more easily.

- Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, let us know if they experience a problem while browsing, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used only to improve the way www.ired/eshop.gr works.
- Advertising Cookies. These cookies are used to provide advertisements relevant to you and your interests. They are also used to send advertising or offers that are more relevant to your needs, thereby reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.

- CookiesAnalytics. They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus constantly improving the experience we offer you.

Third party vendors, including Google, may display Company's advertisements on internet sites, use cookies to inform, optimize and display advertisements based on the user's previous visit to www.ired/eshop.gr.

www.ired/eshop.grδύναται may also use cookies from your previous visit to its website for re-marketing purposes.
You can opt out of such use of cookies by Google by clicking here. You can also set your browser (chrome, firefox edge etc.) to inform you each time before a cookie is downloaded and you can decide whether to accept or reject it. In this case keep in mind that you may not be able to use all its features.
www.ired/eshop.grδύναται to use Google Analytics features for display ads (e.g., remarketing, Google Display Network display reports, etc.). Using the Ad settings, visitors can opt out of Google Analytics for display ads and also customize their Google Display Network ads. Here are the available exception options Google Analytics for the web.
www.ired/eshop.gr complies with the Interest-based advertising policy of Google AdWords and the restrictions on sensitive categories and:
www.ired/eshop.gr and third party vendors, including Google, together use cookies (such as the Google Analytics cookie) to update, optimize and display advertisements according to some users' previous visits to its website, to run reports on how www.ired/eshop.gr's ads are displayed, other uses of advertising services, interactions with these ad displays and advertising services related to visits to www.ired/eshop.gr. www.ired/eshop.gr may use cookies to improve the performance of its website, to optimize and display advertisements according to users' previous visits to its website, to run reports on how www.ired/eshop.gr's ads are displayed, other uses of advertising services, interactions with these ad displays and advertising services related to visits to www.ired/eshop.gr.

We reserve the right to change this cookie policy at any time. Any changes to this Cookies Policy will take effect once the revised Cookies Policy is available on our website.
Third party advertisers and other businesses we work with may use their own cookies to collect information about your activities on our website. We do not control these cookies.

Business transfers

In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively "Business Transfer"), we will transfer data, including personal data, on a reasonable scale and as necessary for the Business Transfer, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform affected subjects before personal data becomes subject to a different privacy policy.

Processing of children's personal data

The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local laws. If we become aware that a child's personal data has been collected in error, we will delete such data without undue delay.

Processing of sensitive data

We may, in certain cases, process special categories of personal data about you ("sensitive data"). Sensitive data is defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of identifying an individual, health or sex life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, where applicable, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior explicit and separate consent in a specific context for a specific purpose.

Correction, Modification or Deletion of Information

www.ired/eshop.gr allows its users to correct, change, supplement or delete data and information submitted to www.ired/eshop.gr. If you choose to delete information, www.ired/eshop.grθα will act to delete that information from its records immediately. For the protection and security of the user, www.ired/eshop.gr will attempt to ensure that the person making the changes is in fact the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to make any enquiries contact www.ired/eshop.grμέσω www.www.ired/eshop.gr or by e-mail at the following address sales@ired.gr. Changing or correcting your personal data can also be done through the registration page of www.ired/eshop.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password to our website also depends on you.

Security of transactions

www.ired/eshop.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. www.ired/eshop.gr has adopted procedures that safeguard the personal data that users submit to its website or provide to it by any other means (e.g. by telephone). These procedures protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this data is accurate and used correctly.

We apply an appropriate level of security and have therefore implemented reasonable physical, electronic, and managerial procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed. Our information security policies and procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated as necessary to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is only granted to staff or direct associates with the Company who are required to have such information to process orders. In the event of a data breach involving personal data, the Company will comply with applicable law regarding notification of the breach.

Your legal rights

As a data subject, you have specific legal rights concerning the personal data we collect from you. The Company will respect your rights and adequately address your concerns.

The following list contains information about your legal rights under applicable data protection laws:

- Right to withdraw consent: Where the processing of personal data is based on your consent, you can withdraw your consent at any time.

-Right of correction: You can ask us to correct the personal data concerning you. We make reasonable efforts to keep your personal data that we hold or control and that is used on an ongoing basis accurate, complete, current and relevant, based on the most recent information available to us. You also have the ability to review and correct your personal data by logging into your personal account at www.ired/eshop.gr
-Right of restriction: You can ask us to restrict the processing of your personal data if: 1) You dispute the accuracy of your personal data for the period of time we need to verify the accuracy; 2) The processing is unlawful and you request restriction of processing instead of deletion of your personal data; 3) We no longer need your personal data but you need it to support, exercise or defend legal claims; or 4) You object to the processing for the period of time we need to verify the accuracy of your personal data.

-Right of access: You can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected from, if not from you directly, and to whom it has been disclosed, where applicable. You may obtain from us, free of charge, a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copy you may request from us.
-Right of portability: At your request, we will transfer your data to another controller, where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, indicated by you, directly.
-Right to erasure: You can ask us to erase your personal data where - the personal data is no longer necessary in relation to the purposes for which it was collected or processed - you have the right to object to further processing of your personal data and you exercise this right - the processing is based on your consent, you withdraw your consent and there is no other legal basis for processing - your personal data has been unlawfully processed unless the processing is unlawful or unlawful;

- Right to object: You may object - at any time - to the processing of your personal data on the grounds of your particular situation, provided that the processing is not based on your consent but on our legitimate interest or the legitimate interests of third parties. In this case, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds and an overriding interest in the processing or for the establishment, exercise or defence of legal claims. If you object to the processing, please specify whether you want us to delete your personal data or restrict the processing.

-Right to lodge a complaint: In the case of an alleged breach of applicable privacy laws, you can lodge a complaint with the data protection supervisory authority in the country where you live or where the alleged breach occurred.

Please note:

-Time period:We will try to satisfy your request within 30 days. However, the time limit may be extended for specific reasons relating to your specific legal right or the complexity of your request.
-Restriction of access: in some cases we may not be able to provide access to all or some of your personal data based on legal provisions. If we deny your request for access, we will inform you of the reason for this denial.
Non-identification: in some cases, we may not be able to search for your personal data because of the identifiers you provide in your application. Two examples of personal data that we cannot search for when you provide your name and email address are.
In such cases, where we cannot identify you as a data subject, we are unable to comply with your request to exercise your legal rights as described in this article, unless you provide us with additional information that allows us to identify you.

Exercise your legal rights: In order to exercise your legal rights, please contact us in writing, by email. You can also contact our Data Protection Officer directly at office@ired.gr

Retention of your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal data for a longer period of time due to legal requirements.
In addition, we will not delete all your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains records containing information about individuals who do not wish to be contacted in the future (e.g. via group emails). We categorise your requests as consent to the storage of your personal data for the purposes of maintaining that record unless you instruct us otherwise.
Please direct any questions on data protection and any requests to exercise your legal rights to the data controller at office@ired.gr

Periodic Changes

As www.ired/eshop.gr continues to expand, update and improve its website, and its related products and services, it will update this policy. We recommend that you read this procedure periodically in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Procedures applied by www.ired/eshop.gr

If you use this website you accept and consent to this Privacy Statement and the terms and conditions of use of the website that have been communicated through it.