PC remote support services

PC Remote Support Services

iRed’s technicians can offer you their services directly every time you need it. Remote Support Services are a set of services that we can offer to every business and individual. These services are very useful, as we can make direct changes and settings in your software through internet, thus saving you from any delay of repair due to need for transportation.

If your computer or your network presents damage and you want immediate solution, you have to use our remote support services.

The procedure is as follows:

Get in touch with us.
Talk to an iRed’s technician.
Give to your technician the necessary access to your system.
The technician will connect through the internet with your computer.
You would see every move of the technician through your monitor.
Our skilled technician will recognize the damage, the take the appropriate actions to restore the problem.

The remote support services we offer vary, but the most common are the following:

Clean system from malware. Protect your software by installing the corresponding anti-virus software.
Problems regarding your e-mail account and management.
Web browser performance optimization by blocking pop-up windows and ads.
Create back up files on your computer or any mobile device, such as smartphone, external hard drive, mp3 player etc.
Secure and immediate transfer of data to another computer.
PC system optimization, update, maintenance and operating system settings management.
Installation of new hardware or new applications on your system.
Recover passwords. If you have lost your account you might face many problems and require immediate solution.

Advantages of remote support services:

Direct technical support for a variety of errors and damages.
It is an affordable solution as there is no need for the transportation of the PC as well as the technician does not have to be at your place.
All remote support services are offered in 256-bit encryption. This ensures the safety of your electronic files and data.